Remote Services

Your IT landscape is maintained securely and remotely by us in the background of your business processes using IT remote management. This service for the periodic update of e.g. software systems and wireless networks, for permanent IT security monitoring or for the immediate elimination of any faults, is particularly time- and cost-saving for you.

Scalable Solutions
24/7/365 Helpdesk​
Remote Support
Deployment of software and firmware
Security features in case of device loss
Integration of individual device features

Service Desk

Whether classic IT support or industry-specific solutions, we will work with you to develop the right service concept.

First Contact

The initial contact takes place in our Berlin service desk, where up to 125 employees take in incidents by phone, chat, web portal, e-mail or fax and process them with German and native speakers of other nations.

Analysis/Consulting

We are analyzing the situation with you and discover where the problem is situated. No matter what the issue, our experts get to the bottom of it. We offer tailor-made reports for analyzing the causes of problems in order to prevent similar issues in the future.

Further processes

If necessary, we control all downstream processes from here, such as the deployment of a technician or the dispatch of a spare part or replacement device - according to the Service Level Agreement (SLA). Our prefered service management solution for this is the leading IT business platform ServiceNow®. However, we are also happy to work in your area if this is necessary.

Service Desk

Whether classic IT support or industry-specific solutions, we will work with you to develop the right service concept.

First Contact

The initial contact takes place in our Berlin service desk, where up to 125 employees take in incidents by phone, chat, web portal, e-mail or fax and process them with German and native speakers of other nations.

Analysis/Consulting

We are analyzing the situation with you and discover where the problem is situated. No matter what the issue, our experts get to the bottom of it. We offer tailor-made reports for analyzing the causes of problems in order to prevent similar issues in the future.

Further processes

If necessary, we control all downstream processes from here, such as the deployment of a technician or the dispatch of a spare part or replacement device - according to the Service Level Agreement (SLA). Our prefered service management solution for this is the leading IT business platform ServiceNow®. However, we are also happy to work in your area if this is necessary.

Mobile Device Management

Mobile Device Management or Enterprise Mobility Management is a specialty of ICS. Starting with the provisioning of the hardware and ensuring operations through to decommissioning, we offer everything from one single source. Our specialists support you with topics such as support, software packaging and all questions relating to the central device management platform.

Device management

Different operating systems, different end device categories, classes and manufacturing brands. MDM solutions from ICS Services integrate almost all commercially available and IP-enabled end devices.

IT security

The MDM helps to implement internal requirements for IT compliance and, for example, enforces secure passwords or the installation of security updates (patches).

Software deployment

Mobile device management solutions also allow the centralized deployment of software. This simplifies the roll-out of productivity apps for all employees.

Manage all devices

iOS or Android? Apple, Samsung or Nokia? Most MDMs allow endpoint management of different mobile operating systems and manufacturers.

Clients

Easily define user rights via the MDM platform, such as software and data access for departments, teams or even individual end devices.

Monitoring

You always have a proactive overview of device statuses, software licenses and battery charges. Interactive, graphical interfaces and automated notifications support transparency and security.

desktop PCs
tablets
smart phone
handhelds (PDA, MDA)
notebooks
printing systems
scanner systems
vehicle terminals
BYOD
other IT hardware

Service Portal

Manage all your ICS Services, Software and Hardware Online.

Overview of your devices and contracts at individual locations

View history of service requests

History of the repair status can be viewed

Included in all contracts

Live Agent Support
Expandable to up to 26 languages
Bi-directional real-time translation
Video guide knowledge base

With more than 500,000 tickets per year, ICS Services proves that it can handle a wide range of incidents for its customers from various industries.

Portrait des ICS Chief Operating Officers
David Poche
COO ICS Group
Managing Director Services

Which project can we support you with?

We take care of your IT infrastructure so that you can focus on your core business.