Healthcare Services – Tailored IT Solutions for a Connected Healthcare Ecosystem

In our Healthcare Managed Services business unit, we deliver professional, highly specialized services that harmonize and optimize processes across the healthcare ecosystem – from manufacturers and suppliers to physicians, laboratories, patients, health insurers, and payers.

 

Whether you are an established player or preparing for market entry in Germany, the ICS Group provides the expertise and infrastructure required to overcome the many challenges of the German healthcare market – making our services particularly valuable for international medical and pharmaceutical companies.

 

We support your market access in Germany and provide comprehensive consulting in areas such as data management, logistics, and reimbursement with physicians and health insurers. With our tailored IT solutions, we enable seamless, connected, and future-proof healthcare delivery.

Market development

Market analysis
Market access strategy
Marketing

Sales support

Creation of the online presence
Telephone marketing (inbound / outbound)
Creation of print media

IT infrastructure

Data security and data protection
Data analysis and reporting
Customer Service Portal

Logistics

Warehousing and stockpiling
Order processing and shipping
Track & Trace across the supply chain

Project management

Advice | Conception | Launch
Finance & administration
Data management

Service desk

24/7/365 availability
Multilingual support
Comprehensive healthcare expertise

Market development

Market analysis
Market access strategy
Marketing

Sales support

Creation of the online presence
Telephone marketing
Creation of print media

IT infrastructure

Data security and data protection
Data analysis and reporting
Customer Service Portal

Logistics

Warehousing and stockpiling
Order processing and shipping
Track & Trace across the supply chain

Project management

Advice | Conception | Launch
Finance & administration
Data management

Service desk

24/7/365 availability
Multilingual support
Comprehensive healthcare expertise

Your Benefits
Legally compliant management of private medical data
Multilingual 24x7x365 Inbound & Outbound service center
ITIL-compliant and effective IT service management
Contact person for all stakeholders
Financial management for the reimbursement of medical services
Marketing & Sales
IT & Software Platforms
Managed Logistics

Project Schedule

In addition to clear objectives, good communication, clear role allocation and good stakeholder management are just as important as well-trained and experienced project managers. We guide you through every phase of your healthcare project and are in constant contact with you to ensure the best possible project transparency and process optimization.

Stage 1

Preparation of a detailed project plan.

Stage 2

Market Analysis / strategy / market access

Stage 3

Kickoff / workshop

Stage 4

Implementation & Go Live

Stage 5

Communication support (inbound / outbound)

Stage 6

Data management and billing

IT-Projektunterstützung Beispielbild: Ein Bergsteiger hilft einem anderen auf einen Berggipfel

Which project can we support you with?

We take care of your IT infrastructure so that you can focus on your core business.