Onsite Services
ICS supports you on site, whether with proactive maintenance, on-site installations, troubleshooting, implementing changes to your infrastructure or taking over your entire IT operation – we guarantee IT performance and security at your locations throughout Germany, in Europe and thanks to our partner network, also around the globe.
years of experience
service experts
on-time delivery
service desk
Maintenance
Creation of an Individual Maintenance Plan
Preventive Maintenance of Printing Systems
Choose from our standardized Service4You subscription models
In the “Preventive Service” subscription model, our service technicians carry out full system maintenance on your printing systems at regular intervals, consisting of a functional test, replacement of wearing parts, cleaning and care of the device. You will receive an automated service report after each technician call.
Break & Fix
Troubleshooting is our core business. Whether at the point of sale, in production & logistics or in office environments, we will work with you to develop the right service concept. With different service levels, depending on the complexity of the infrastructure, and including an efficient supply of spare parts, we offer different approaches from the classic next-business-day service to 4-hour use, just approach us with your request!
IMAC/RD
With our IMAC services, we set up new workplaces, install the desired IT systems (Install), implement fast and trouble-free relocations of complete IT infrastructures (Move) and take on upgrades and conversions of existing IT environments (Add/Change). We implement every IMAC project in close consultation with you, personalized to your requirements.
Our technicians provide system components and install them professionally.
Smooth relocation of individual components or entire IT infrastructures
New hardware or software components can be added and adjustments can be made to contracts and licenses
Changes such as uninstallations, updates or the adjustment of settings and configurations can be carried out
For hardware that is to be removed, the data will be deleted. The hardware is then prepared for disposal or storage.
Old hardware is either disposed in an environmentally friendly manner or reprocessed to be reused as refurbished hardware.
We support you as needed, without ongoing costs. You are always in control of your spending.
We develop a service concept based on your information and wishes, which you can scale as you please.
Next business day service or should it be faster? With our 4-hour service, you will receive support on the same day.
Which project can we support you with?
We take care of your IT infrastructure so that you can focus on your core business.